All of our products come from artisan producers who make small batch products which are often highly seasonal. We update our packages regularly but for many factors outside of our producers’ control, sometimes a product may not be available. When this occurs we will replace that product with a product of equal or higher value.
To-Plate recognises that your privacy is important and we are committed to protecting your personal information. The following policy will govern how we handle your personal information and safeguard your privacy.
What we may collect from you
To-Plate may collect the following information in order to provide you with our services:
How we use the information we collect
When you visit our site, there are certain details we require from you to be able to provide our services. We gather this information to allow us to process your order.
We will only use your personal information for the purpose(s) for which you provide it to us - including but not limited to:
To-Plate may occasionally use your personal information to send you direct marketing material by email. We will not use or disclose any information about you without your consent, or access your communications on our websites, unless:
Under no circumstances will To-Plate sell or receive payments or services for disclosing customer’s personal information to any partner or external company.
By ordering online and confirming your acceptance of our terms and conditions, you declare that you are the person named on the credit card and have permission to use it. If we believe an order is fraudulent, we may release your details to the appropriate authorities.
If you are receiving promotional information from To-Plate and no longer wish to receive this, you may remove yourself from our list either by following the ‘unsubscribe’ link in our newsletter or emailing us at firstname.lastname@example.org, requesting to be removed from our mailing list. This removal will be processed within 2 to 24 hours of your request.
Storage and security of your personal information
To-Plate will endeavour to use all reasonable means to protect the confidentiality of your personal information which we hold about you. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by To-Plate.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your personal information is compromised, we will promptly notify you in compliance with the applicable law. Please notify us immediately if there is any unauthorised use of your account by any other internet user, or if you experience any other breach of security.
If you have any questions for us
Privacy of children
Our services are not directed to persons under 18 and we do not knowingly collect personal information from anyone under 18. If we become aware that a child under 18 has provided us with personal information, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with personal information without your consent, then please contact us.